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FAQ + Policies

Group Travel Agent

Get All Your Questions Answered

  • Why do you request a copy of my passport?
    Having a copy of your passport serves a couple of purposes. First, it allows us to double check that we have the correct name and birthdate for all passengers. It also allows us to confirm that the validity of your passport meets the requirements for your destination. And finally, if your passport is ever lost or stolen, we have a copy to send to the local embassy to expedite emergency travel documents for you. We recommend that your passport be valid for at least six months beyond your return home.
  • What forms of payment do you accept?
    We can accept VISA, MasterCard, American Express and eTransfers. VISA Debit and MasterCard Debit work with some suppliers. Paying by cash or cheque is possible with additional fees.
  • Do you offer payment plans?
    Yes, we can offer payment plans if there is enough time before departure. Whatever the payment plan, final payment must be made in accordance with the terms & conditions of the booking.
  • How do I get my tickets?
    Tickets are/can be delivered in a couple of ways. We publish an electronic itinerary, easily accessible on your smart phone, that has a copy of your travel documents attached. Time permitting, a hard copy of your documents will be mailed to your home address. If your booking is last minute, your travel documents will be delivered via email.
  • How “last minute” can I book?
    This largely depends on the tour operator, destination and form of payment. We have booked clients as little as eight hours prior to departure. That said, we don’t recommend last minute vacation bookings. Always remember that the desirable destinations and hotels sell OUT not off!
  • How early do I REALLY need to be at the airport?
    It is always advisable to stick to the recommended times set out by your airline. The timing is developed by the airline based on time allowances to check your bag, get through security and/or customs pre-clearance and get to your gate for boarding. There is also a cut-off time for the airlines to provide their passenger manifests to local authorities and scan all checked baggage for security purposes. Arriving outside of the recommended times could result in you being denied boarding and charged fees to rebook your flight.
  • Do you charge a service fee?
    In some cases, yes, we do. You will always be notified with your quote if there is a service fee and what the amount is.
  • Can you price-match the internet?
    Often our pricing is the same as the internet. Occasionally, depending on the product, our pricing can be better than the internet!
  • Do I need travel insurance?
    We always recommend that you make travel insurance part of your travel budget. We understand that “you are going on vacation no matter what!” BUT there are many unforeseen circumstances that can result in you having to cancel your trip or return early. Something as simple as being called for Jury Duty can derail your vacation plans!
  • When is Hurricane season?
    The Atlantic Hurricane season is officially June 1st to November 30th. The Pacific Hurricane season begins on May 15th in the East Pacific and June 1st in the Central Pacific, both ending on November 30th.
  • Do you offer discounts for groups?
    Groups are treated differently from an individual booking. The pricing is contracted with the tour operator and typically reflects a small discount.
  • How do I know what travel documents are required by a destination?
    We make every effort to stay current on destination requirements and provide that information on our invoices for you. That said, it is the responsibility of the passenger to ensure that they have the necessary documentation for entry into another country. Canadian passengers can visit for entry/exit requirements for specific destinations. US passengers can find destination entry/exit requirements at under International Travel then Country Information.
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